Terms and Conditions

1. Unforeseen Conditions & Variations

While we aim to complete work for the agreed price, plumbing work can involve hidden conditions. If we encounter unforeseen circumstances that require a variation:

• Could not reasonably have been identified before work commenced, and
• Materially change the scope, safety, or cost of the work.

Where a variation is required, we will:

• Clearly explain the issue
• Provide options where possible
• Obtain approval before proceeding

Urgent work required to prevent damage, flooding, or safety risks may be carried out immediately, with costs explained as soon as practicable.

2. Customer-Supplied Materials

Where the customer supplies fixtures or materials, we do not warranty the product itself. Our responsibility is limited to installation workmanship only.

We will always try to identify compatibility issues early; however, some issues only become apparent once work has commenced.

If a customer-supplied product is incompatible, defective, or otherwise results in a change to the agreed scope of work that was not reasonably foreseeable or discussed prior to attendance, the job may need to be paused or rescheduled. In these circumstances, a $250 rescheduling fee may apply to cover time, labour, and scheduling costs.

For customer-supplied materials:

• We do not provide any warranty on the product itself
• Our responsibility is limited to the installation workmanship only
• Any manufacturer warranty claims, including labour, are the customer's responsibility

This clause does not limit any rights or remedies available to the customer under Australian Consumer Law.

3. Workmanship & Product Warranties

We warrant that our work is carried out with due care and skill and complies with applicable standards. Workmanship is warranted for 12 months, unless otherwise required by law.

Where we supply products, we remain the customer's point of contact if a manufacturing defect arises. Products are supplied with the benefit of the manufacturer's warranty, and we will assist with warranty claims where applicable.

Where we supply products as part of the works:

• Products are supplied with the benefit of the manufacturer's warranty
• If a manufacturing defect arises, we will act as the customer's point of contact and assist with the warranty process
• Where required under Australian Consumer Law, reasonable labour associated with rectifying a manufacturing defect is included

This does not extend the manufacturer's warranty or cover damage caused by misuse, external factors, or unauthorised modification.

4. Access, Site Conditions & Restoration

The customer must provide clear and safe access to the work area and accurate information about site conditions.

Unless specifically included in writing, cosmetic repairs or restoration (including walls, tiles, paving, landscaping, or paint) are not part of our price.

5. Blocked Drains & Existing Pipework

Due to the invasive nature of drain cleaning, existing pipe conditions may cause equipment to become stuck and unable to be retrieved. Where this occurs, we will consult and discuss options with the customer. In most cases, additional work will be required and may result in additional costs, including access or reinstatement.

If pipes are damaged, collapsed, deteriorated, or affected by root intrusion:

• Blockages may recur
• Further repairs may be required and quoted separately

Clearing a blockage restores flow at the time of service but does not change the condition of the pipework. Unless expressly agreed in writing, we do not guarantee against future blockages.

6. Payment

Payment is due upon completion unless otherwise agreed in writing.